Services

Missed Call Text Back

Missing phone calls can have a significant impact on home service professionals, leading to lost revenue opportunities.

1. Missed calls result in lost business: Studies suggest that up to 62% of calls to home service businesses go unanswered, especially during peak hours or after business hours.

2. Customer behavior after a missed call: Around 80% of potential customers won’t leave a voicemail when a call goes unanswered. Many will instead try a competitor, leading to a direct loss of business.

3. Revenue impact of missed calls: For small businesses in home services (plumbers, HVAC, electricians, etc.), it’s estimated that missing a call can lead to losing $1,000 to $2,500 in potential revenue per missed job or lead, depending on the service offered.

4. Customer expectations: Research indicates that 67% of customers won’t call back if their initial call is missed. This underscores the importance of quick response times.

The overall impact of missed calls can significantly erode the revenue potential for home service professionals, making it crucial to have systems in place to capture and respond to every customer inquiry.

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customer Relation Manager Software


Implementing Customer Relationship Management (CRM) software can greatly boost revenue and efficiency for home service professionals.

1. Revenue growth: Businesses that implement CRM software can see an average increase in sales by 29% due to better lead management, improved customer communication, and more effective marketing follow-ups.

2. Improved customer retention: CRM systems help improve customer retention by 27% on average. This happens through better follow-up processes, more personalized customer interactions, and proactive service reminders, all of which can lead to repeat business.

3. Efficiency and productivity gains: On average, companies that use CRM software can increase productivity by 34% due to automation of routine tasks like scheduling, follow-ups, and invoicing. This enables more time for professionals to focus on actual service delivery, leading to more jobs being completed.

4. Return on investment (ROI): According to studies, the ROI on CRM software can be as high as $8.71 for every $1 spent. This means that for every dollar invested in a CRM system, businesses typically see a significant return due to increased sales, efficiency, and customer satisfaction.

5. Better lead conversion: CRM tools can improve lead conversion rates by 300%, ensuring that fewer opportunities are missed. Automated follow-ups, detailed customer history, and pipeline tracking help professionals convert more inquiries into actual jobs.

6. Enhanced upsell and cross-sell opportunities: By having detailed customer data at their fingertips, home service professionals can better identify opportunities for upselling or cross-selling services, potentially increasing revenue by 20-40%.

With Next Level Digital, Integrating CRM software into a home service business will lead to gains in revenue, efficiency, and customer satisfaction. And...we make it FAST and EASY!

Build Business Credibility

For home service professionals, having a strong presence on Google Reviews is crucial for attracting customers and maximizing revenue.

1. Influence on customer decisions: Around 90% of consumers read online reviews before making a decision about a local business, including home service professionals. A low number of reviews can deter potential customers from choosing a business, leading to lost opportunities.

2. Trust and credibility: Businesses with 5 or fewer reviews are often perceived as less trustworthy compared to those with a significant volume of reviews. Consumers tend to trust businesses with an average of 10 or more reviews, as it suggests consistent service quality and reliability.

3. Revenue impact from reviews: According to research, businesses can see 18% higher revenue if they maintain a rating of 4 stars or higher on Google. Fewer reviews can mean a lower average rating, which can significantly reduce business opportunities.

4. Ranking in local search results: Google’s algorithm favors businesses with more reviews, meaning that home service professionals with few reviews may rank lower in local search results. This can result in losing visibility to 85% of potential customers, who rarely scroll past the first page of search results.

5. Conversion rates: Businesses with more reviews (especially recent ones) have a 270% higher conversion rate from online searches. Home service professionals with few or outdated reviews risk losing these conversions, as potential customers may not feel confident in their services.

6. Impact on customer retention: A lack of reviews or negative feedback can decrease customer retention. Studies show that a 1-star increase in a company’s rating can result in a 5-9% increase in revenue, while the opposite happens with a lower rating and fewer reviews.

Not having many Google reviews can lead to lower visibility, reduced customer trust, and missed revenue opportunities for home service professionals. Reviews are a critical factor in establishing credibility and attracting more customers.

FAQ's

How long does it take to get me account setup?

We strive to have it up and running within 3-5 business days.

How hard is it to get a refund?

We stand by our guarantee that if you don't get one booking OR a 50% increase in Google Reviews, we will get you your activation fee back to as soon as possible.

How much is your activation fee?

To get your accounts up and running quickly and smoothly, it is a one time payment of $250 USD.

Is there a 6 or 12 month contract?

No, we love flexibility as much as you do, cancel anytime.

Do I have to use the CRM software?

It is HIGHLY recommended that you do. But, we understand that you may not want to and that is perfectly okay! That is why we give a "Done For You" solution that you can monitor and implement at your own pace.

I know nothing about AI, how do I use this in my business?

We will train your AI assistants and make sure they are giving your customers the correct answers. We will do all of the work to make sure you don't need to focus on anything else other than doing what your called to do in the home services industry.

How much is it to maintain my account?

To keep your accounts up and running smoothly, it is a monthly payment of $69.95 USD.

How much time do I need to dedicate to this?

Total time will be about 90 minutes up front. This includes the discovery call and the information needed to setup the account.

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